Here’s a comment I found online posted by someone named Lyndon:

Looks like Adam or one of his staff has put up a webpage http://adamginsbergcomplaints.com to try and deflect the avalanche of complaints about him.

Clever tactic, but at least the independent review sites contain more than enough ammunition to make most people stay away from him.

I don’t understand why he doesn’t just give up trying to pretend he’s a legitimate eBay coach and move to another industry, start again and not rip people off this time.

What are my thoughts about these comments?  I’m glad you asked.  First of all, we have more than 14,000 customers and NONE of them are named Lyndon.  So, either we have a post by a non-student OR a post by someone who’s not confident enough in themselves to write a post and use their own name.

Second, the premise that “Adam or one of his staff has put up a webpage http://adamginsbergcomplaints.com to try and deflect the avalanche of complaints about him” is a strange one.  I read that site and thought it contained some good information, although it’s not how I’d report on my own activities or my own company.  The domain is privately registered.  This comment isn’t based on any fact - simply someone who seems unhappy that someone would come to my defense.

By the way, most “independent review sites” are owned by competitors. I am not only aware of most of them - I am equally aware of who writes these so called reviews.

Finally, Lyndon suggests that I give up trying to pretend that I’m a legitimate eBay coach.  This person has also request that I don’t rip anyone off “this time”.

Well Lyndon, I’ve sold more than $20,000,000 on eBay - that certainly qualifies me to teach people how to make money on eBay.  I’ve trainined thousands of students worldwide who are making good money on eBay - that certainly qualifies me to teach people how to make money on eBay. I’m not sure, on what basis, Lyndon would say that I’m not qualified to teach people how to make money on eBay as Lyndon isn’t a student of mine.

And, for the record, I have never ripped anyone off - ever…

I welcome any and all feedback on any experience you’ve had with our company. You can post them here or post a support ticket (if you need help in any way) at AdamGinsbergSupport.com.

On a separate note, have you had a chance to check out my new blog? I think you’ll find some great stuff there including lots of free tips, strategies and money making insights.  Check it out at AdamGinsbergBlog.com

The following comment was posted by Gayle Armstrong.  For the record, let me state that I have never met Gale Armstrong and other than my best selling book, she has never purchased anything from me or my company.

I read his book “how to buy sell and profit on ebay” followed his lead at the back of the book and have been highly disappointed since. I’ve been to his website and all he is trying to do is keep making money. His promises this time is free membership and downloads and when you click on the follow me links it stops at a page asking you to spend another $300 - $400 dollars. No free membership, no downloads, etc. He pushes his Ztemplates in his book but again they don’t exist. Found other places to develop a website and use on Ebay for what his site charges for a month I get a years worth of service. While his book is good his information and his greed to bilk people out of money is much better.  Be wary of anything you purchase from him.

So, from Adam Ginsberg (that’s me), what’s the real truth.  For starters, it is true that I wrote the best selling eBay book of all time called “How to Buy, Sell & Profit on eBay”.  You can get your copy here!

It’s also true that the book promotes my website and other products that I have for sale.  That is called self promotion and marketing and I can assure you is not exclusive to the book that I have written.  Anyone who purchases and reads my book will get huge value from that book that costs less than $15.

Gayle says that she’s been to my website and “all i try to do is keep making money”.  Sort of, but not accurate.  I do admit that I run a FOR PROFIT business - not a non profit charitable organization.  However, there’s nothing for sale on my website.  No eBooks, no software, no memberships. Absolutely nothing. You can’t buy anything at AdamGinsberg.com if you wanted to.

AdamGinsberg.com is an exclusive membership site for students who have purchased our training and software from a live seminar.  And, there’s no promise of a free membership mentioned anywhere on the site.

Gayle states that she has “found other places to develop a website and use eBay for what his site charges for a month I get a years worth of service.”.  Again, a statement clearly not accurate as my site membership to AdamGinsberg.com doesn’t have a monthly fee.  Oh, and how does Gayle know what value is provided at AdamGinsberg.com if she’s not a member?  Not a student? Never purchased a training program?

Gayle is correct that in my book I mention software I created called ZTemplates. Unfortunately that product doesn’t exist any longer.  The book was published in 2005 and technology has changed over the years.  We also made a strategic decision to change the name of the product to a brand that better represented the software. The brand new, updated version of that software is called Template Optimizer.

If you have an Adam Ginsberg complaint, feel free to post it here.  I’ll be happy to address it, and answer it with the truth.  As stated in my previous post, I agreed with almost everything that customer had to say.  In this case, most of what Gayle has to say isn’t accurate.

With freedom of speech online, anyone and everyone has a voice - and I think that’s great. However, it’s time to address commentary this simply inaccurate with the facts and the true.  Then, readers can make an informed decision as to who they want to work with, learn from, and do business with.

Here’s a comment left about me on a website from someone who was having a customer service challenge.  Let’s take a look at it and see what part of this Adam Ginsberg complaint is truth and which is fiction.  This one was written by Darlene:

“I am not sure what to think of Adam Ginsberg now. You cannot reach him by phone - at any number on anything you have paid good money for from him. Either no one answers, or you leave a message that no one ever returns, or you receive the classic that number is no longer in service. You are forced to leave your information in drop down boxes on his site that prevent you from accessing any information from his site - what is up with all of that? Not very good internet ettiquette from the internet guru. We are being charge monthly for something
we have no idea about and you cannot reach anyone. Come on Adam - Man Up! We are your customers - at least offer some courtesy - some human decency. What goes around comes around . . .”

This comment was posted online about 2 years ago, and I’d say there is some truth to it - as it was written and originally posted.  I am not saying it’s completely accurate, but I can certainly understand this customer’s frustrations and concerns.

However, here’s what I will say to Darlene - and anyone that has had customer service issues in the past.  First we take our customer service and the support we provide to our students very seriously.

Second, about 18 months ago we hired and trained a brand new customer service team. Today, we have 4 full time customer support team members who are available from 8:00 am to 10:00 pm (CST).  We have a dedicated toll free phone # which is 888 355 7770 - option 1 (for support). And, we have a support ticket center located at http://www.adamginsbergsupport.com - of which replies are made within 2 business days.

As well about 15 months ago AdamGinsberg.com was completely revamped. So any issues regarding “drop down boxes” or the inability to access information is no longer a concern

It is possible that 2 years ago, during a major growth period for our company, you tried contacting us during a time when experienced customer service challenges and issues.  This would have would frustrated many people who might have contacted us during that time - absolutely.  However, the sign of any great company is to learn from their mistakes and take customer feedback seriously.

There are two directions a company could take when experiencing customer service challenges - either ignore them and hope they either go away or fix themselves OR work diligently to always improve and implement customer feedback to make the support system a better experience for everyone involved. We have chosen the latter of those two options.

The internet is a great place to gather information, insights and feedback.  There’s nothing wrong with doing your due diligence when making a decision - just be sure that you have the most current information and that you’re not basing your decision on old, outdated stories that today have no relevance on what will effect you.

In the past, Adam Ginsberg complaints of customer service might have been accurate.  And, although we’re not a perfect company, we are committed, dedicated and working very hard to support our customers and students in the best way possible.